RETURNS AND EXCHANGES FOR ONLINE PURCHASES ONLY
In order to avoid confusion, please contact us at firstname.lastname@example.org before you purchase so that we may help you order exactly what you need.
For store return or exchange questions please call the store you made your purchace from.
- How do I return my product?
You may return UNUSED products within 7 days or your purchase if they do not meet your requirements. First, you must contact us at sales@gratefuljs,com and get a return shipping label from us. Next, carefully package your items the same way they arrived. Be sure that all glass items are completely surrounded and cocooned with bubble wrap and packing peanuts. In the event a return comes back to us broken, no refund will be issued until a USPS claim is filed and paid out.
- Does Grateful J’s accept USED PRODUCTS to be returned or exchanged?
No. We absolutely 100% WILL NOT accept used product returns. If it looks or smells like it was used, it will be thrown out immediately and no refund will be issued. There are no exceptions to this policy.
- I received the wrong product.
If you received the wrong product(s), give us a call within 48 hours of receiving your package. DO NOT USE THE ITEMS. If you use the items, we cannot replace them. Once you contact us, our team will decide whether to issue a return shipping label and have you send the item back, or let you keep it and send you the correct item.
- What is your return policy?
We understand the frustration of receiving something you ordered online and not being happy with it. To help alleviate your hesitancy to shop online, we offer a 7 day guarantee on UNUSED items. If you are unhappy with your item, let us know and we’ll issue a refund. All preference based returns are subject to a 15% restocking fee Customers are responsible for shipping fees on return items if the return is due to preference. If there was a mistake in the order or an item came broken, we will cover the cost of the return shipping. Perishable items and gift cards can not be returned. All items on sale are also not returnable.
- How do I contact you?
If it’s a question about your order, you can fill out our contact us form, email us at email@example.com.
- Avg. Response Time
- Can I change my order after I’ve made my purchase?
Yes, but only before it is packed. If you need to make a change to your order, contact us immediately by phone or email. Once your order is packed it cannot be changed.
- How long does it take for a refund to be returned to my account?
Refunds should appear in your account in 1-3 business days. This mostly depends on your banks policy.
If you have a specific question or concern you can contact us before purchase for clarification.