- Master Card
- American Express *
Grateful J’s Fraud Prevention Policy Requirements
- Proof of age will be required to receive any website purchase
- Identification Cards should be emailed to email@example.com
- *All orders being paid with an American Express credit card be shipped to the billing address listed for the card being used.
- Grateful J’s reserves the right to cancel and refund any order where concern for fraud is high.
Do you accept Paypal?
Yes, we do accept Paypal. Please contact firstname.lastname@example.org
What if I choose to cancel my order?
Contact us by email email@example.com with your order number ASAP.
Do you offer discreet billing?
Your billing statement will show a charge from Grateful J’s LLC.
Do I have to pay sales tax?
You only pay sales tax if your item is being shipped to Florida.
I need a copy of my receipt/invoice.
Please contact us at firstname.lastname@example.org
When will my refund credit appear on my account?
You should see a refund post to your account 1-4 business days after the refund is issued. This may depend on your banks policies.
When will my credit card be charged?
Your card will be charged when you place your order.
Either on your shopping cart or on the checkout page, enter your coupon code into the “Enter Coupon Code Here” field.
I cannot complete my transaction because of an “AVS Mismatch” or “Gateway error”. What does this mean?
Grateful J’s provides our clients with a very strict and secure checkout system to ensure each purchase is authentic and non-fraudulent. If you did not receive an order invoice number, then your attempted transaction was rejected. The “AVS Mismatch” or “Gateway Error” is a direct result of incorrect or mismatched billing information being used to complete the purchase.
What can I do to correct and resolve the “AVS mismatch” or “Gateway error”?
The billing information you entered for your order has to absolutely match the information your credit or debit card company has on file for you. Street address, phone number and email address have to be perfectly matched for the transaction to go through successfully. Use only standard abbreviations such as “St, Ter, Ct, Blvd or Ave.” Any variations in billing information from what your card issuer has on record for your account will be rejected as a failed transaction. Each failed transaction attempt will result in a temporary pending charge to the listed account used. The account will never be charged the pending amount and all pending charges will take up to 24 hours to be released from the account. We highly recommend contacting your Bank or Credit Card Company to confirm all information is accurate before placing your order. If you are required to update your information with your card company, it will take 24 hours for the new billing information to be confirmed in the national database.
If you have a specific question or concern you can contact us before purchase for clarification.